Reference

How superbola Protects Your Personal Data

Your personal information — including account details and payment records from DANA, OVO, GoPay, and QRIS transactions — is handled under a clear data protection framework that applies…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyData retained only as long as necessaryYou control your own data requestsJakarta & Surabaya coverage — same policy applies
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superbola How superbola Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about how your data is used, want to correct an entry on your account, or need to submit a formal data-access request, our team is reachable through three direct channels. We aim to acknowledge privacy inquiries within 24 hours and resolve them within 7 business days. For urgent matters — such as suspected unauthorised access to your account — live chat is the fastest route.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your account dashboard. Use this channel for urgent privacy concerns such as suspected unauthorised access or data-correction requests that cannot wait.

Email Support

Send your data-access or deletion request to our privacy address. We respond within one business day and resolve formal requests within 7 days, in line with applicable Indonesian data regulations.

Account Settings Page

Log in, navigate to Settings, then Privacy to download a copy of your stored data, update your contact preferences, or submit a deletion request directly — no need to contact support first.

DATA HANDLING STANDARDS

How We Manage Your Information Day to Day

Every layer of our data handling — from the moment you enter your email at account creation through to payment processing via DANA or GoPay — follows documented internal procedures reviewed at…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from the cookie banner that appears on your first visit to superbola.xyz.

Account Security

Passwords are hashed using industry-standard algorithms; we never store them in plain text. Two-step verification is available and we recommend enabling it from your Security Settings tab to add an extra layer of protection.

Data Retention Schedule

Account data is kept for as long as your account remains active, plus a statutory period required by applicable Indonesian financial-record regulations. Once that window closes, data is permanently deleted from our systems.

Third-Party Processors

Payment processors handling DANA, OVO, GoPay, and QRIS transactions receive only the reference data needed to complete a transfer. They are prohibited from using that data for any other purpose under their processor agreements with us.

Data Access Requests

You can request a full export of the personal data we hold on your account by visiting Settings → Privacy, or by emailing our data team. Requests are fulfilled within 7 business days, where local law permits.

Policy Update Notifications

When we update this Privacy Policy, we notify you via the email address registered to your account at least 14 days before changes take effect, so you have time to review what has changed before the new terms apply.

Your Privacy Questions, Answered

Below are the questions we receive most often about how superbola handles personal data, cookies, payment records, and your rights as an account holder in Indonesia. If your question is not covered here, our live chat team is available around the clock to help.

We collect your name, email address, phone number, date of birth, and device identifiers. For payment processing, we log transaction references from DANA, OVO, GoPay, or QRIS — but never your full wallet credentials or bank-account numbers.

Payment data is passed only to the processor needed to complete your transaction. Those processors are contractually prohibited from using your data for any secondary purpose, and we do not sell payment records to advertisers or data brokers.

We retain your data for the period required by Indonesian financial-record regulations after account closure, then permanently delete it. The exact duration depends on local law, but you will receive an email confirmation once deletion is complete.

Log in, go to Settings → Privacy, and tap 'Request Data Export'. We will email a structured file of your stored data within 7 business days. Alternatively, contact our data team by email and quote your registered email address.

Yes. Submit a deletion request via Settings → Privacy or by emailing our data team. Deletion is carried out within 14 business days, except for records we are legally required to retain under applicable Indonesian regulations, where local law permits.

We use essential session cookies (required for login) and optional analytics cookies (to measure page performance). You can decline analytics cookies via the cookie banner on your first visit or update your preferences at any time in your browser settings.

Contact us immediately via live chat, available 24/7 inside your account dashboard. Our security team will freeze suspicious activity, review access logs, and walk you through resetting your password and enabling two-step verification.

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